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The 90-Day Claim Rule: Is Your Billing Ready?

From 1 December 2026, you have 90 days to claim for a support. Down from two years. Here is what changes and what to do now.
Woman smiling while working at a laptop at a desk with a coffee

90 days

to claim a support, from 1 December 2026

7 years

to keep the records behind each claim

Up to 28 days

older claims may be held for extra checks

What changes, and when

The new law is the NDIS Amendment (Securing the NDIS for Future Generations) Act 2026.
27 AUGUST 2026

New law in force
Providers must keep records relating to NDIS claims for 7 years.
15 OCTOBER 2026

Extra checks begin
Claims lodged more than 90 days after a support may be held for extra integrity checks. The NDIA may ask for evidence.
1 DECEMBER 2026

The 90-day rule starts
Claims must be made within 90 days of the day the support was delivered. A claim made after that may not be paid.
STILL UNCLEAR

Older supports
The NDIA has not confirmed whether supports delivered before 1 December keep the two-year limit. Claim older supports before 1 December to be safe.

Your 90-day claim checklist

Tick items off as you go. Your ticks stay in this browser.

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Before 1 December

From 1 December

Disability service manager reviewing participant records on a laptop

The evidence behind every claim

A claim is only as strong as the records behind it. Wholii is built around that evidence.
  • Shift notes done on shift: workers speak, and Wholii turns it into a structured, timestamped report.
  • Records in one place: participant records, incidents and policies in one searchable system.
  • An audit trail you can export: every action is logged, so you can show what happened and when.
Voice Ai
Voice AI
Speak the shift note and the report writes itself.
Live Compliance Dashboard
Live Compliance Dashboard
See what needs attention before anyone asks.
Staff & Participant Compliance
Staff and participant compliance
Know who is compliant before the auditor asks.

Frequently asked questions

When does the 90-day rule start?On 1 December 2026. From then, a claim must be made within 90 days of the day the support was delivered.
Does it apply to supports delivered before 1 December?The NDIA has not yet confirmed this. The safe approach is to claim anything older before 1 December, then claim each support within 90 days.
What if I miss the 90 days?A claim made after the window may not be paid. Treat 90 days as a hard limit and claim well inside it.
Do I need to keep records?Yes. From 27 August 2026 providers must keep records relating to NDIS claims for 7 years.

More on claims and compliance

Published by Wholii. Last updated 21 October 2026. General information only, not legal or financial advice. Sources: Department of Health fact sheet and NDIA. Check ndis.gov.au for the latest guidance.

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